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About WeWork

At WeWork, we provide inspiring and flexible workplace solutions to help businesses – small, medium or large – thrive. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Role

As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team. You will also be responsible for ensuring we are meeting our member’s needs and our WeWork global and local standards and targets on member experience satisfaction.

In this role, your responsibilities will Include, but won’t be limited to:

Building Operations and Management:

- Resolve issues that require on-site attention as they arise in the building.
- Manage inventory and monitor Opex budget
- Liaise with in-building, third party cleaning and maintenance companies to ensure space is kept up to standards, and validate supplier invoices.
- Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
- Monitor Salesforce Service Cloud to be familiar with member and building issues.
- Project management for certain member requests and capital improvements
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.

Additional responsibilities:

Sales Support:

- Alert appropriate Account Manager when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.).
Hand-off prospective member sales to appropriate sales contacts or Account Managers (walk-ins, current members, guests, etc).
- Take walk-in tours when necessary with remote support from the sales team.

Events:

- Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact to the member engagement team.
- Plan and execute impact opportunities in accordance with the WeWork Israel Impact Plan.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).

Safety and Security:

- Review and understand the roles in the building management & WeWork provided Emergency Action Plans.
- Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.

About you

We’d love to hear from you if you have:

- 1-3 years of experience in hospitality.
- 2+ years of experience in operational roles (project management, productions, facilities etc.)
- Proficient local language and understanding of local culture required.
- Excellent interpersonal and networking skills.
- Strong verbal and written communication skills in English and Hebrew.
- Strong organization skills with the ability to multitask projects from start to finish.
- You are attentive to detail and manage tasks efficiently and effectively.
- You enjoy and thrive at continually growing relationships.
- Ability to foster a positive and motivating work environment, encouraging feedback and innovation.

Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Community Lead - Operations - Herzliya

Community

Tel Aviv-Yafo, Israel

Full Time

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